Technical Support Engineer

Beynd

Paris

Role: Technical Support Engineer/Specialist

Location: Paris, France

Salary: €50,000 – €65,000 base + bonus + equity package

Are you ready to help shape the future of sales technology and be part of an entrepreneurial team in one of Europe's most exciting scale-ups?

Company:

Fast growing start-up who was named one to watch in 2023
Founded in 2020 the company already serves 30k users worldwide with 80% of revenue coming from no-touch product offering
Already working with some of the worlds most recognised brands – Google, AWS, Spendesk, Uber…
International team of around 50 people, consisting of 15 nationalities and a whole lot of ideas

Role:

Be the first point of contact for technical support, troubleshooting customer issues across product functionality, integrations, and APIs.
Use Datadog to monitor system performance, identify issues, and assist in troubleshooting.
Guide customers through onboarding, account setup, and advanced product features.
Debug technical problems efficiently and escalate when necessary, ensuring minimal disruption for the user.
Maintain a response time of sub-4 minutes and ensure first-time resolution on customer queries
Identify patterns in customer issues and provide feedback to improve product stability and user experience.
Collaborate with Product & Engineering teams to enhance documentation, processes, and overall support efficiency

About you:

4+ years of experience in the SaaS industry
Experience as Technical Support Specialist/Engineer, First Line Support or similar
Strong understanding of technical concepts, including APIs, integrations, and debugging.
Comfortable troubleshooting and problem-solving across different tools and platforms – familiarity with Datadog is a strong plus.
Passion about quality and being the voice for the customer
You care deeply and genuinely about customer experience and about the role it plays in making a customer-centric team successful
Strong English language skills required