Chalet Host
Espagne
Description
We are looking for social people with a hospitality background to join our overseas team as a Host in one of our Chalet-Hotels next winter. The successful applicant will need to hold an EU passport (or have the right) to work in France, Austria and Spain.
Our Hosts are the cogs that drive our operation in resort – Without them keeping our guest rooms and accommodation clean and tidy, assisting our chefs with food preparation, dealing with guest requests, and running the meal services, our chalet-hotels would grind to a halt! As the face of the company, it is the Hosts’ job to ensure our guests are not on just another, ski holiday but to make sure they have the true ‘Ski Miquel Experience’.
This is a role for sociable people who are willing to work hard and enjoy all that the mountains have to offer. If you do, your work ethic will be rewarded with a job that gives you plenty of time on the slopes, as well as interacting with our guests, making it ideal for someone who is outgoing and loves meeting new people.
The Company
We are a family-run business based in Hove (near Brighton) with over 40 years’ experience in the travel industry. We own most of our chalet-hotels, and with 85% of our bookings are either repeat guests or word-of-mouth recommendations we like to think we're pretty good at what we do.
The company was founded in 1980, after our owner and a colleague decided to start their own travel business. With five permanent members of staff in our ‘offices’ when guests or staff call or e-mail; they know exactly who their talking to. We don't like to hide behind e-mails or answerphone messages – We're upfront and personal, and we want to talk directly to our customers so that we can provide the best level of service for them again and again. It's this close-knit work ethic that has turned Ski Miquel into the much-loved travel company it is today.
With five or six members of staff in each resort, we work hard to achieve the level of service that our customers have come to expect. Creating a fun and friendly atmosphere in our chalets is our main aim, and we do this by ensuring that we hire the best staff.
If you’re looking for a great company to work for during the winter season then you’ve found it!
Principal Tasks
This is a diverse role, with a variety of shifts during the week. The following is an outline of the principal tasks that are expected of our Chalet Hosts over the course of a normal week:
In the mornings, you will be required to assist with preparing and serving breakfast to our guests.
Following breakfast, you will clear the tables and prepare them for afternoon tea, as well as making sure the communal areas are clean and tidy. The guest bedrooms are normally cleaned every other day (including the toilets and showers) and this should all be completed within a few hours, which means you should be free to get out on the mountain during the afternoons.
Afternoon tea is served from 4:30-5:30pm, after which the chef may require assistance with preparation of the evening meal and canapés, which you will serve in the bar before dinner.
Dinner is served at 7:30pm each evening and consists of 3 courses, including chalet wine, and is finished off with a cheese course. Once dinner has been served, the dishes have been washed and the dining room has been cleaned, mopped, and prepared for breakfast, your day is done.
Changeover day is the longest day, with deep cleaning of all bedrooms, bathrooms and communal areas before the new guests arrive, making sure the chalet-hotel is warm and welcoming for their arrival. Soup is provided after the guests arrive, with the full dinner service in the evening.
The Chalet Host role requires early starts, hard work, and effective teamwork, but provides you with rewarding guest interaction and a great opportunity to explore the mountains in your free time.
Requirements
The following is an outline of the qualities that are expected of our Chalet Hosts:
Personal Qualities:
Punctual
Hard-working
Proactive
Friendly and engaging
Sociable
Team player
High attention to detail
Well-presented
Customer-focused
Essential Requirements
Must have a valid EU passport, or must already have the right to work in the European Union
A high level of spoken English to be able to communicate well with guests and other staff
Previous hospitality experience
The ability to speak another foreign language is preferred, but is not essential