Boutique Host
MŌDUM
France
Boutique Host
Location: St Honore, Flagship
Employment Type: Full Time, Permanent
Reports To: Flagship Store Manager
Overview:
We are seeking a warm, dynamic, and service-oriented Host to create an exceptional and welcoming experience for clients at our flagship boutique. As the first point of contact, the Host plays a vital role in setting the tone for the customer journey, embodying the values, culture, and standards of a luxury retail environment.
Key Responsibilities:
Client Experience:
- Greet and welcome clients with warmth and professionalism.
- Engage guests with storytelling and introduce them to Client Advisors.
- Offer refreshments and maintain a polished, inviting environment.
- Confidently explain store concept and highlight key brand elements.
Boutique Support:
- Facilitate smooth client flow and transitions between areas of the boutique.
- Maintain presentation standards, including managing crockery service.
- Gather organic client feedback and relay insights to management.
- Assist with alternative tasks during low footfall periods (e.g. visual merchandising, admin, clienteling).
Team Collaboration:
- Support events and in-store activations.
- Work closely with all team members to deliver a seamless boutique experience.
- Attend product, sales, and service training sessions.
- Maintain a professional appearance and adhere to grooming standards.
Skills & Requirements:
Essential:
- Experience in luxury retail or service.
- Fluent in English and French.
- Strong interpersonal and communication skills.
- Proficient in handling client communications, including via social platforms.
Preferred Traits:
- Detail-oriented with a positive and adaptable attitude.
- Strong sense of discretion and professionalism.
- Team player with a can-do mindset and high energy.
- Passion for customer engagement and relationship building.
Success Indicators:
- Positive mystery shopper reports.
- Regular performance reviews aligned with company values and service standards.
- Active participation in team goals and training.
- Adherence to company policies and boutique procedures.
We are grateful for the interest in this opportunity, and while we review all applications carefully, we regret that we can only respond to profiles that closely match the role requirements. Thank you for your understanding.