Production Support Manager
Murex S.A.S
Paris
Full-time
Murex is a recognized global leader in software development for trading, risk management and processing. Everyday banks, asset managers, corporations and utilities, across the world, rely on Murex people and Murex solutions to support their capital markets activities. Our motto “pioneering again” sums it all up: since its creation, Murex has reinvented itself time and again to adapt to capital markets revolutions – each time offering innovative software solutions to the industry.
Over 2500 specialists are located across our 19 offices: Murex production Management team aims to deliver the expertise which helps Murex customers in the region, providing a range of services, including support, training, evolution of the platform, and the implementation of new modules.
Production Managers are appointed on a handful of SaaS clients to:
~Develop a mutually beneficial long-term partnership between Murex and these clients
~Ensure production instance quality through optimized support, in line with our contract obligation, client satisfaction and client business objectives
~Expand Murex usage tactically and strategically through the entire production instance life cycle
~Proven experience in supervising the delivery of production support for a software vendor, with:
~An ability to act as an escalation point and, in this case, to ensure an appropriate response is put in place both at Murex and client, and/or
~Proactively providing them with relevant and fit-to-purpose information and advice
~Work in an agile environment where you can collaborate with global teams from various expertise