Stock Associate
Christian Louboutin
Paris
Our business and our Values:
Christian Louboutin opened his first boutique in Paris in 1992. An artist and craftsman with a true passion for shoes, his designs are unique and instantly recognizable, thanks in part to their signature and now trademarked red lacquered soles. The collections for both men and women combine wit, glamour, elegance and technical proficiency like no other. 2014 welcomed the launched of Christian Louboutin Beaute with its first nail colour, Rouge Louboutin. The collection has continued to diversify since then with the launch of lip in 2015, fragrance in 2016 and more recently a wonderful eye collection in 2017. With an extensive range of collections, Christian Louboutin now counts more than 150 boutiques globally.
Our people are at the heart of our brand.
We celebrate individuality and allow the freedom to have responsibility, autonomy and creativity within your role. Our colleagues have in common the passion and dedication to our Brand, and its continued success.
We live by our values:
We are down to earth – we stand with authenticity, integrity and respect. We have passion – we drive our business with agility, commitment and care. We have happiness in all that we do – we collaborate with positivity, open-mindedness and fun. We work with inspiration – we envision the future with confidence, creativity and freedom.
If the shoe fits, walk with us…
Overview and purpose of role:
Under the leadership and guidance of the store manager and or Store Manager, the Stock Associate has a fundamental role to support a performant store activity ensuring correct stock so as optimized stock consolidation, efficient transfers and regular perfect stock takes. As Stock Associate, your role is to maintain a perfect level of stock with no discrepancies and make it accessible to the Sales Associates' team. You should be tidy and well organized to support the sales team in offering our customers the smoothest experience.
Key Responsibilities of the role:
Service delivery
- At Christian Louboutin, customer service can also be internal.
- Manage defective stock meticulously and in a timely manner, escalating any issues or concerns.Entering inputs and outputs in the stock control software Y2 ensuring on-going optimization of the stock and availability of the goods.
- Organizing the storage space in order to have the best accessibility to the products.
- Carrying out weekly consolidations requested by hierarchy, proceed end of season stock clearance.
- Manage the replenishment of merchandise and marketing tools in collaboration with managers.
- Proactive in giving new and relevant propositions for stock optimization in order to avoid overstocking and sold out.
- Preparing and carrying out precise and rigorous fiscal and rotating inventories.
- Assist with all receiving/shipping and inventory related paperwork
- Opening of the boutique in security according to the needs and delivery schedules.
- Work closely with the business on company calendar to forward plan for external events and seasonal changes in the business.
You will be responsible for stock management and organising the dispatch of goods and stock management:
- Storage on LM of the collections produced for the fashion shows of the designers with whom we work each season (ready-to-wear Oct & March + Haute Couture Jan & July)
- Storage on LM of the prototypes we collect from the comic strip each season (SS & FW)
- Storage on LM of pairs produced for the photo department after use on shoots.
Storage and management of press stock + seeding influence
- Destocking of all collections at the end of the season
- Responding to all requests from other departments to borrow samples (photo department, shoemaking, legal, workshop, HR for leaving/birthday gifts, studio, ML, etc.)
- Respond to all requests from other foreign offices to borrow samples.
Results Driven
- Actively striving to support sales team in achieving key performance indicators, in order to improve boutique/concession results and reaching individual and store targets.
- Active and proactive, you will take all necessary initiative and respect carefully every single process to achieve theft and shrinkage company targets
- Demonstrating competent awareness of our overall business performance and the surrounding market/industry.
- Developing detailed and extensive knowledge of our brand culture and DNA, in order to feed in-store collective skillset/knowledge.
Team Work
- A proactive member of the team, working towards achieving tasks set and to meeting the store targets and goals.
- Partnering effectively and collaboratively with all team members to contribute to a professional and rewarding workplace culture.
- Assisting the management team alongside fellow colleagues to support with the daily operations or back office activities of the location.
Skills and Requirements:
In order to deliver the main responsibilities of the role, you will need the following skills:
Technical skills:
- Proven experience in a retail company; a plus if it’s in luxury or service environment.
- Proven experience in stock handling
- English proficiency.
- Proficient in Microsoft Outlook and Excel.
- Knowledge of logistic software or at least adaptable quickly to new systems/processes.
- Physical ability to stand for extended periods, and to move and handle boxes of merchandise throughout the store, which entails heavy lifting, and perform all functions as set forth above.
Soft skills:
- Rigor and organization with a strong service orientation.
- Excellent attention to detail, in order to support the needs of the business and to provide a polished and professional service.
- Motivated and committed with a ‘can do’ positive attitude.
- Able to meet the demands of a busy boutique/concession with high energy levels and determination.
- Proactive, dynamic and have a willingness to learn and develop.
- Must be comfortable with change and willing to adapt as required to the needs of the business.
- Must be punctual and reliable, able to perform tasks within the required time-frames.
- Must adhere to Company policies and procedures at all times and act with a sense of corporate responsibility, representing the brand appropriately at all times, including on social media.
- Brand awareness – commitment to Christian Louboutin as a brand and technical knowledge which is utilized in stock control to identify faulty product or potential issues.
- Problem solving – ability to use their knowledge to make good, clear decisions about stock control. Ability to confidently deal with issues surrounding deliveries, transfers, stock takes and events.
- Reporting and administration – strong administrative skills, ability to complete weekly stock reports to management accurately and meet deadlines.
- Open-minded to diversity internally and externally – ready to work with different people with respect and without bias.
- Someone who uses initiative with a hands-on approach and is able to prioritize.
- Stands with authenticity, integrity and respect. Honest and transparent. Ability to handle personal information with the upmost discretion.
- Passionate about her/his own career development and self-awareness of areas of improvement.
- Strong communication and interpersonal skills.
- Extremely customer service and results oriented.
- Excellent personal appearance – smart with a sense of individual style.
- Able to inspire the team: envision the future with confidence, creativity and freedom.
- Team player – able to collaborate with positivity, open-minded and fun.
How will success be measured?
- Your manager will analyses the tidiness of the stock. The results of the inventories will be key. Your punctuality will serve as well so as your respect of the process.
- You will be set individual daily and monthly sales targets which you are required to achieve.
- On a yearly basis with probably a monthly or quarterly follow-up, you will have a performance review with targets to still improve your performance based on:
- The core company values and behaviors, which are expected to be demonstrated at all times.
- Team work: you are expected to deliver as part of a team at all times and supporting and mentoring (if necessary) new team members as required.
- You are expected to respect Company processes and procedures and follow about security, stock, transfer, shoe-uniform, grooming amongst others.
- Your manager will be expected to provide you with ongoing appropriate feedback to support your improvement where necessary and appropriate as required.