Software Application Specialist (French Speaker)
Moody’s Investors Service
Collaboration = Innovation
One leads to the other. At Moody’s, we believe good teamwork gives us an edge. We foster a culture that thrives on diverse perspectives to overcome ever-changing market challenges. Join us and let’s move the world forward together.
Moody’s (NYSE: MCO) is a global integrated risk assessment firm that empowers organizations to make better decisions. Our data, analytical solutions and insights help decision-makers identify opportunities and manage the risks of doing business with others. We believe that greater transparency, more informed decisions, and fair access to information open the door to shared progress. Moody’s combines international presence with local expertise and over a century of experience in financial markets. Learn more at moodys.com.n
At Moody’s, we’re taking action. We’re hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We’re educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity
We strive to be a world-class sales organization with our customers’ needs at the centre of everything we do. Our client base ranges from banks and financial institutions to insurance and asset management companies, as well as government institutions and professional services firms. As the bridge between our product teams and customers, we build mutually rewarding relationships that allow us to deliver the best solution for each customer challenge. An organization of motivated, curious, and teamwork-oriented people, we let our passion drive our business forward.
Working as a Client Service Specialist within an international team, you will develop deep expertise in our highly sophisticated Risk Management and Regulatory Compliance products. After an initial comprehensive training program, you will enrich your skills on a continuous basis through on-the-job learning.
Your key responsibilities will be:
Acquire and maintain in-depth knowledge about Moody’s Analytics products in order to provide expertise and assistance on product features and functionality
Accurately troubleshoot and investigate complex issues, responding to client demands in a courteous, professional, accurate and timely manner
Manage and escalate requests appropriately while maintaining overall ownership of client interaction and delivery of solution
Identify, capture, and channel client feedback on product features, functionality and the product technical architecture to the Product Management teams
Participate in internal projects
Degree in Engineering, Computer Science, Mathematics, Statistics or similar discipline
Interest in learning new skills and developing a career in Financial software and services
Superb analytical skills and persistence in problem solving
Client focused, with the drive and enthusiasm required to achieve high levels of customer satisfaction
Highly organized, autonomous and able to multi-task
Previous experience using, developing or supporting complex technology solutions would be an advantage
Basic Knowledge of SQL would be an advantage
Fluency in English
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody’s Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
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