Helpdesk Manager – Paris

Helpdesk Manager





Our mission 🚀

Founded in 1999, Scaleway, the cloud of choice, helps developers and businesses to build, deploy and scale applications to any infrastructure. Located in Paris, Amsterdam and Warsaw, Scaleway’s complete cloud ecosystem is used by 25,000+ businesses, including European startups, who choose Scaleway for its multi-AZ redundancy, smooth developer experience, carbon-neutral data centers and native tools for managing multi-cloud architectures. With fully managed offerings for bare metal, containerization and serverless architectures, Scaleway brings choice to the world of cloud computing, offering customers the ability to choose where their customer’s data resides, to choose what architecture works best for their business, and to choose a more responsible way to scale.

Our journey 💡

We want all our actions and decisions to bring us closer to achieving our vision: building and scaling technologies that make sense to us, to our customers and their end users. Scaleway is the challenger nobody’s expecting.As our business scales, the customers and developers we serve are increasingly diverse and global. Giving them an unbeatable experience is central to our business strategy and value proposition. To better understand them, we've discovered that the best way to deliver the highest value and performance is by incorporating a well-rounded team that leverages diverse perspectives,  knowledge, skills, and cross-cultural understanding. 

Our values 💜

Singularity: We do it our own way. 

Community: One company, one culture

Adventure: Level up if you dare, never stop innovating. 

Leadership: Be the leader you want to follow.

Excellence: We want to be customers' first choice as a cloud provider.

Rock  Solid: You can always count on us! 

About the job

We are seeking a Helpdesk Manager to join the IT Helpdesk Team. 

Your primary mission will be to ensure we deliver the IT equipment and tools and help our colleagues from their onboarding to any other everyday request (new tools, access changes, use of their equipment like a notebook, internally developed tools, or remote tools).

Based in Paris, you will take care of more than 500 employees using MacBooks, Linux Laptops, iPhones, meeting equipment and offer advanced training programs for the most demanding of Scalers (in Paris, Lille, or our data centers around Paris) in a very technical and challenging environment.

You will be responsible for preparing hardware and software before employee onboarding, delivering access, and ensuring that every Scaleway employee gets the high-quality service they need daily within the company.

The technical stack & tools we use


Google Workplace/Service Desk/Atlassian Suite/Slack

Wi-Fi (Ubiquiti)/Switches/Meeting rooms equipment (Webex, Google Meet..)


Help ensure our internal workplace tools are operational via access and system administration

Help support team on all of their IT needs across a variety of platforms, including Mac, Linux, iOS

Inventory management of workplace IT assets (notebook & mobile phones)

Preferred Qualifications:

Knowledge of current networking standards and wireless technologies

Technical skills in PC/Mac, iOS, and support for various applications

Knowledge and experience in computer cabling, WLAN, antivirus, mobile devices, email, video conferencing, basic networking, and server support


This position is based in Paris, partial remote is possible

Recruitment Process

1/ Screening Call with Diane Paul-Talent Acquisition Manager (30 min)

2/ Manager Interview with Julien Larivière- IT Workplace – Team Lead (45 min)

3/ Meet the team on-site

4/HR Interview with Diane Paul-Talent Acquisition Manager

On average our process lasts 2-3 weeks and offers usually follow within 48 hours 🤞

Important note: if you don't see yourself ticking all the boxes don't hesitate to apply anyway. Don't limit yourself to a job description, you never know! 

To learn more about us 🌐Scaleway website | Scaleway’s blog| Scaleway on Twitter


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