Senior Manager, Professional Services – Southern Europe & BeLux
SimCorp
Paris
Location: Spain, France
As a Senior Manager in Services, you will have an important role in developing and selling Services as well as in delivering projects to the clients. You will also develop and maintain solid client relationships and satisfaction.
In addition, you will be responsible for supervising, motivating, and developing a group of highly skilled SimCorp Dimension experts in Accounting Book of Records and Investment Book of Records (ABOR/IBOR Service line)
As part of the EMEA Services TMT, you will contribute to the development of the EMEA Services strategy and support the Regional Director in the execution of the strategy across the Southwestern Europe region, with a main focus on Spain.
SimCorp is committed to creating a diverse environment. All qualified applicants will receive equal consideration without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Main responsibilities
People
- People development and management
- Guide and handle a team of consultants (Business Consultants, Service Delivery Consultants), including goal setting, salary discussions and career development.
- Handle regular REAL Talks with your team and provide continuous feedback.
- Responsible for recruiting, onboarding and development in your own team.
- Act as a coach/mentor and provide career guidance to all consultants within your team.
- Allocate consultants to projects/tasks based on both business requirements and consultants’ aspirations and capabilities.
Service Line
Ensuring that the consultants contribute as much as possible to the team given the constraints for each consultant.
- Facilitating knowledge sharing and collaboration within the Service Line to ensure that clients always get consistent and optimal guidance.
- Aligning with the peer managers and the global practice lead to ensure that the newest and relevant knowledge within the service line is captured by the group and specific consultants:
o New version of SimCorp Dimension
o New modules/packages in SimCorp Dimension
o New services
o Business trends within the Service Line
- Supporting Customer Experience within the Service Line Practice to promote product and services adoption at our clients.
- Identifying market trends, and client needs and collecting industry-standard intelligence in the Service Line practice of the Market Unit.
- Improving local use of standardization, minimizing customization.
Client Responsibilities
Delivery Excellence
- Accountable for projects/services profitability within your responsibility by:
o Delivering projects according to scope, time and budget
o Best implementing professional services, applying market and SimCorp Delivery best practices
- Lead pre- and post-sales discussions relating to projects scoping and roll-out.
- Accountable for project execution capacity as well as coordinating resources during the project sales phase & secure quality of all (contractual) deliverables.
- Facilitate or create Statement of Work’s (SOW) for customers within responsibility in close coordination with Customer Success team when relevant.
Business development
- Sell Services and be accountable for the revenue and EBIT targets
- Deliver on financial and operational KPIs for Professional Services in the market unit while balancing efficiency, effectiveness and quality/satisfaction.
- Participate in Account Teams and potentially strategy meetings for customers within responsibility – involve relevant internal stakeholders when needed.
- Contribute to global initiatives to improve efficiency and grow services revenue.
- Coordinate with Customer Success Manager and Value Advisory on blockbusters and campaigns within the Service line.
Your Profile
You have a great understanding of our clients’ business processes in the Asset Management and Asset Owning & Servicing industries.
You are able to discuss the situations and demands that our clients are facing and you are motivated by delivering high-quality services to our clients.
Further, you possess the following qualifications:
- Qualified leadership skills and ability to coach, motivate and engage employees.
- Creating and delegating tasks to further develop the individual employees.
- Ability to build and encourage solid customer relationships.
- Experience in supervising complex client situations and projects.
- Great time-management and prioritization skills.
- Efficient planning, execution, and coordination skills.
- Skilled communication, influencing and conflict management skills.
- Good negotiation skills.
About us
For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 2,300+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.
SimCorp is an equal-opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees so that we can provide best-in-class solutions to our clients. While seeking to deliver client value, we believe it is vital to consider our people and our planet in every business decision we make. Acting responsibly is not optional. It is essential.
Visit our career pages to learn why other people choose to work at SimCorp: www.simcorp.com/career
Next steps
To learn more about the role and what SimCorp has to offer regarding salary, benefits, and perks, get in touch with Azeta GUITI (Talent Acquisition Partner).
Applications are continuously assessed, so please send your CV in English before 6th of November EOD.
If you are interested in being a part of SimCorp but are not sure this role is the right fit, submit your resume anyway. Since we are growing, there are a lot of Software Engineer – and similar – Roles to choose from, and our Talent Acquisition Team is ready to help you discover the right career opportunities for you.
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